CURRICULUM 2 - COMMUNICATION
This 2nd curriculum will teach employees effective communication, scheduling, and communication techniques in order to improve all aspects of front desk operations.
COMMUNICATION AND SALES
Communication is the key to practice success!
Want to have well organized and smooth running Front Desk Operations? This Curriculum will teach you and your staff all aspects of patient communication, phone etiquette, treatment sales, handling difficult patients, educating patients, inter-office communication, scheduling protocols, and thousands of strategies that will help you to streamline your patient service protocols. All topics will be provided in easy to use learning format for your employees. Front office and clinical presentations strategies will be taught in order to improve your customer service, sales, and patient satisfaction. Checklists, videos, scripted conversations, and all possible teaching tools will be found in this Curriculum.
Course curriculum
Communications and Sales
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01
SETTING UP DEPT 2
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LICENSING AGREEMENT
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Setting up Dept 2
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Communication Basics and Strategies for your business
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BUDGET and HR ADVICE FOR DEPT 2 PERSONNEL
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Dept 2 Orientation for New Employees (PC and TC)
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02
DAILY FORMS FOR PC AND TC OPERATIONS
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DAILY FORMS FOR PC and TC OPERATION
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Front Desk Forms
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PC's Forms
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The PC Checklist
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References How-To Cheat Sheets
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Office Forms
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Patient Forms
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Referral Forms for Specialists
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Stationary
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STATS for PC
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03
DEPT 2A - PRESENTATION AND SALES
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DEPT 2A - PRESENTATION AND SALES
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TC's Forms
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Patient Education
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TC Checklist
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TC's STATS
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04
TRAINING AND REFERENCES FOR DEPT 2 AND 2A
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TRAINING AND REFERENCES FOR DEPT 2 and 2A
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PC andTC Checklist Training Modules
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PC and TC Checklist Training Modules (10-20)
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PC and TC Checklist Training Modules (20-end)
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(VS) Videos- software
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(M) Manuals- Chapter 4
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(M) Manuals - Chapter 5
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(M) Manual - Chapter 6 and remaining references
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Patient Conversations folder and Communication Overview
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